Help with accessing your course

If you are having a problem accessing or completing your course, please read the FAQ’s below:

Course Access

Q: “Code Redeemed” message – when I enter the enrolment key, it says it has already been redeemed, what do I do?

Check above the Enrolment Key box and see if your course title is showing. If it is showing, you do not need an enrolment key. Just click on Start to access your course.
If your course is not showing, you need to contact the training company who provided the enrolment key. We do not have access to enrolment keys

Q. “Invalid Code” message – when I enter the enrolment key, it says it is invalid, what do I do?

First of all, check there are no spaces before or after the code and that you are entering it correctly. Copy and paste it if possible from the email you have received.
If this doesn’t help, please send us the email you have received with the enrolment key and we can check it. Please try and include the name of the training company who provided the key to you.

Q. Password reset – I have reset my password but not received an email:

Please check your junk mail

Course Progress

Q: The quiz is not showing after I watch the video

The quiz will only appear once you have watched the videos all the way through. Please ensure that you have followed all the technical guidelines below:

You can complete this course on any computer, tablet, or smartphonefour-devices

We recommend using a recent release of one of the following browsers: Google Chrome, Firefox, Safari, or Microsoft Edge. Older versions may stop you from viewing the course correctly

Your IT support

If you are completing your course in your workplace we recommend that your IT department check the following points:

• Ensure emails from @elearnhere.co.uk email addresses are whitelisted so that we can contact you if you request any support
• The Elearn Here LMS domain (elearnhere.co.uk) should be made a trusted site
• Pop-up browser windows should be allowed for elearnhere.co.uk
• Video streaming may need to be permitted through the IT firewall. We mainly use Vimeo and YouTube for streaming video

Q: Where’s my certificate?

Once you have completed the course and passed the final assessment, you can download your certificate. Click My Courses and then click Certificate.

If you are still having problems, we will be happy to help you as soon as we can. Please email us at: support@elearnhere.co.uk